PragICTS logo
6.9149106 79.9105932 Based In Colombo, Sri Lanka
//Words About
PragICTS.
Overview of PragICTS
Software Development | ITOps | CloudOps | CyberSecOps | Digital Outreach | Automation

PragICTS | Cohesive Digital Transformation Specialist

PragICTS is a distinguished provider of comprehensive digital transformation services, committed to driving success for our clients across various business domains, including sales and marketing, operations, manufacturing, and more. We specialize in the strategic application of advanced IT solutions—such as software, internet infrastructure, IT operations, cloud services, artificial intelligence, and automation—to promote sustainable growth and operational excellence. Our approach ensures the seamless integration of technology into every aspect of our clients' operations, enhancing efficiency, productivity, and competitiveness. Whether modernizing operations, optimizing customer engagement, or refining manufacturing processes, PragICTS delivers tailored solutions that empower organizations to thrive in today’s dynamic digital landscape.

Our engineering expertise is further strengthened by over 40 strategic global partnerships with tier-1 leaders, innovators, and renowned entities across industries. Many of our partners are prominently featured in the prestigious Gartner Magic Quadrant, underscoring their leadership and excellence in technology.

With a proven track record, we excel in engineering, delivery, and support—consistently exceeding expectations.

Contact us today to discover the transformative impact we can create together.

Software Development

We provide software development and support services, specializing in web, mobile, and rich client applications.

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IT Operations (ITOps)

We implement, manage, and support ICT infrastructure with on-site, remote, hybrid, and on-call service models.

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Cloud Operations (CloudOps)

We provide, manage, and support cloud platforms, including Amazon, Microsoft, Google, and other third-party providers.

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Cyber Security Operations (CyberSecOps)

We offer comprehensive cybersecurity operations services tailored to organizations of all sizes. Our solutions encompass threat detection, risk assessment, incident response, vulnerability management, compliance support, and continuous monitoring. By leveraging industry-leading tools and best practices, we help safeguard your digital assets, ensuring resilience against evolving cyber threats.

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Digital Outreach

We provide holistic and cohesive digital outreach services to expand IT’s reach into untapped areas and domains. By deploying sensors, IoT devices, extensibility tools, and software, we enable effective capitalization on new opportunities, enhancing connectivity, data-driven decision-making, and operational efficiency.

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IT Automation

We provide IT automation services to streamline IT infrastructure management, including cloud and IoT systems. Our solutions reduce human error, effort, and latency while enhancing availability, performance, and operational efficiency.

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eCommerce

We commission, manage, and support tailored eCommerce platforms built on top-tier commercial and open-source solutions, enabling our customers to trade online seamlessly.

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In a Nutshell

The KPIs we focus on and deliver right across the company from the very top to the very bottom. This is achieved and sustained by direction, passion, purpose, empathy, and team camaraderie.

Numbers
CUSTOMER CONTENT
CUSTOMER SUPPORT
ON-TIME DELIVERY
TEAMWORK
Solutions by PragICTS //

Software solutions by PragICTS

Software Solutions

PragICTS software solutions are meticulously crafted to enhance productivity, user experience, and interoperability across all devices. Our offerings boast seamless deployment options, whether on-premise or in the cloud, ensuring versatility and accessibility. With a focus on extensibility and efficient operations, our solutions empower effective performance across a spectrum of Internet-enabled devices.

HR / HCM Solution

01. -

Cognizant

Human capital management platform.

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Cognizant by PragICTS

Online Business

02. -

Ecommerce

Tier-1 eCommerce implementation for online shopping.

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eCommerce by PragICTS

Online Invoicing & Billing

03. -

Pay

Online invoicing and payment platform. Integration with any payment Gateway.

Details +
Pay by PragICTS

Feedback / Survey

04. -

Pulse

Online comprehensive customer feedback platform.

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Pulse by PragICTS

Customer Sentiment Management

05. -

Smiley

Online comprehensive customer sentiment management platform.

Details +
Smiley by PragICTS
//How We Engage

How We Engage

Simplified Engagement Process

We streamline our engagement process to maximize effectiveness, pragmatism, and auditability. Furthermore, we customize this process to fit the unique context of each client, their specific requirements, and the KPIs essential for successful delivery.

  • Familiarization

    We begin by thoroughly understanding the issues, requirements, business objectives, and scope involved. Based on this comprehensive understanding, we then present a proposition tailored to address these factors effectively. If the situation does not align with our capabilities or strategic focus, we will respectfully decline.

    01.
  • Requirements

    We employ a systematic approach to elicit and articulate requirements, encompassing various aspects such as business objectives, technical specifications, constraints, and both current and future needs. Through thorough analysis and stakeholder engagement, we ensure a comprehensive understanding of the project's scope and objectives. This process allows us to accurately capture and articulate the multifaceted requirements essential for successful project implementation, while also considering potential future developments and scalability.

    02.
  • Engineering

    We collaborate closely with our clients throughout the system development process to ensure alignment with their expectations and key performance indicators (KPIs). By maintaining open communication channels and regular feedback loops, we actively involve the client in decision-making and validation stages. This approach enables us to iteratively refine the development process and deliver solutions that precisely meet the client's requirements and performance metrics.

    03.
  • Support

    We offer ongoing support to maintain and sustain the solution, ensuring consistent yield and optimal performance over time. Our support services encompass proactive monitoring, troubleshooting, updates, and continuous improvement initiatives. By providing timely assistance and addressing any emerging issues, we help clients maximize the longevity and effectiveness of their solutions, ultimately ensuring sustained performance and value.

    04.
Testimonials//

Reviews

Clients and Testimonials

Independently captured & verified client feedback through Clutch.co

  • Technomedics
  • Authenticities Sri Lanka
  • Biophilia
  • Colombo Picture Palace Glass
  • Unicorn Metalics
Partnership//

Partnership

Technology Partnership

  • synology
  • cisco
  • fortinet
  • eset
  • bitdefender
  • checkpoint
  • paloalto
  • lenovo
  • dell
  • hp
  • Datwyler
  • Extreme
  • Azure
  • Splunk
  • Schneider
  • Google
  • Microsoft
  • Juniper
  • F5
  • Tplink
  • Acronis
  • Dell EMC
  • Nessus
  • Qualys
  • Timik
  • Rapid7
  • Milesight
  • Vutlan
  • Netskope
  • Versa
  • Dji
  • Qnap
  • Ransnet
  • cortexXDR
  • logrhythm
  • logsign
  • netgear
  • pfsense
  • sentinelone
  • trendmicro
  • zscaler

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